We have helped 100% of our clients’ pets relocate safely and smoothly — including brachycephalic breeds, CITES species and special routes.
Every case below was handled end to end by the Canlife veterinary team — documents, flights and arrival clearance. See the process & costs
Challenge A dog and a cat had to travel on the same route and timeline.
What we did We matched IATA-compliant crates to each animal, synchronised the dog's and cat's seats and completed Canada's import documents.
Outcome Both arrived in Toronto safely together.
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Challenge The airline classifies the British Shorthair as brachycephalic, requiring an extra BOAS test.
What we did We checked the airline's latest brachycephalic list, arranged the BOAS assessment and aligned the Singapore import documents.
Outcome Samko's documents cleared and he arrived in Singapore safely.
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Challenge No air-conditioning in the pet hold meant no flight. The next one would land while the destination’s clearance office was shut for the weekend — three days stuck in a crate.
What we did We ruled out the weekend, boarded the cats in a private room, eased them with treats and rebooked a Monday dawn flight.
Outcome The cats cleared customs on arrival and got home safely.
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Challenge A multi-cat household — all four had to move together, none left behind.
What we did We reconciled all four cats' documents, coordinated seats on the same flights and returned them together after clearance.
Outcome All four cats flew from the UK to Hong Kong safely — none left behind.
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Challenge Walker developed a wound just before departure, and Air France cut its hold capacity to one pet per flight.
What we did Dr. Tommy examined and treated the wound on the spot, logged it for the airline, and we held the two seats already booked.
Outcome Both travelled as planned and arrived safely — Walker even made new friends.
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Challenge A brachycephalic dog could only fly in winter, and the owner was abroad during the move.
What we did We locked in a December flight window, ran a respiratory assessment and boarded him with us for a week.
Outcome Piggy departed healthy and arrived in Taiwan safely.
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Challenge Two cats had to travel as manifest cargo, requiring cargo flight slots and Singapore import clearance.
What we did We arranged the cargo slots, import permits and liaison with Singapore's approved agent.
Outcome Both cats arrived safely.
Requirements for Singapore
Challenge The owner asked for a specialist to travel with the dog throughout.
What we did Dr. Tommy accompanied the dog throughout, monitoring and feeding Lumos along the way.
Outcome Lumos stayed calm the whole way and was reunited with the owner.
Requirements for the UK
Challenge We had to confirm it was not a CITES species before clearance would go through.
What we did We verified the species was not CITES-listed, applied for the documents and arranged care during the 30-day quarantine.
Outcome Birdie completed quarantine and was reunited with the owner.
Requirements for the USA
Challenge Direct UK flights were expensive — we needed a cheaper route.
What we did We built a fly-to-Europe-then-drive route and kept both dogs on the same flight.
Outcome The whole family plus both dogs flew together, with friends seeing them off at the airport.
Requirements for the UK
Challenge The owner worried about paperwork mistakes and a stressed cat.
What we did Our vets reviewed the itinerary, then we arranged a cattery before departure and boarding on arrival.
Outcome Latte arrived at the new home, delivered only once boarding was settled.
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Challenge Complex CITES procedure — over six months of preparation.
What we did We handled the CITES paperwork, home quarantine, on-site avian influenza sampling, health certificate, flights, clearance and AFCD endorsement.
Outcome After more than six months of preparation, James arrived and settled into his new home.
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Challenge The owner was anxious about the 10-day quarantine.
What we did We booked Australia's quarantine facility early and handled the rabies antibody test plus AFCD export documents.
Outcome Quarantine completed — Caesar was more excited about the new house than about his owners.
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Challenge Heavy CITES paperwork and a real risk of being refused entry.
What we did We handled the CITES import/export permits and UK entry documents, then arranged suitable transport.
Outcome All three tortoises arrived in England successfully.
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Challenge Flying in the hold on a long-haul route.
What we did We routed the flight via Southeast Asia to shorten the longest single leg in the hold.
Outcome Coffee adapted quickly on arrival and is full of energy.
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Challenge Worried the rabbit would struggle on a long flight.
What we did We matched the carrier and flight to the rabbit's size and monitored her throughout.
Outcome Ariel played for a full 12 hours before finally sleeping.
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Beyond relocation, we also handle entry requirements and transport for pet travel. See what we do
Challenge For Europe-to-UK moves there is a ferry option — but the pet facilities had to be checked in person.
What we did Dr. Tommy sailed the route both ways to check the onboard pet area and kennel arrangements in person.
Outcome Europe-to-UK moves now have one more proven route.
Requirements for Europe
Challenge Travel is not relocation — but entry rules, health checks and transport still apply.
What we did We handled the return-trip entry documents, flights and local transfers.
Outcome The dog had a great time and the owner travelled worry-free.
Requirements for Japan
Challenge Both legs of the trip needed pet entry and transport handling.
What we did We handled the entry documents, flights and transfers in both directions.
Outcome The owner just had to enjoy the trip — Duffy loved the snow.
Requirements for Japan
Paperwork, quarantine and flight rules differ by destination. One conversation gives you a clear timeline and budget.
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